Refund & Cancellation Policy
Web Design, Web Hosting, & Web Development
Payments for web design, & web development are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by RegDesigns and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Payments for SEO services are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. There are no guarantees with SEO, we cannot take responsibility for your website.
Monthly Marketing Services
You can cancel your ongoing monthly service at any time by sending an email to firstname.lastname@example.org. Once you have completed this process please allow 48 hours for us to process your request.
If you are unhappy with your purchase of any of our monthly monthly marketing services, we will issue you a refund of the latest billed monthly fee provided you have:
- Contacted us asking for assistance if required
- Provided a valid report that the charge was fraudulent or unauthorized
Please Note: A refund request will only be processed for the current month’s open job, no refund will be issued for previous months work.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.